Process Models
   
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We deliver solutions and we believe in implementing processes and transferring knowledge. This means that when the project is complete our clients will have the not only the solution they require, but the expertise and wherewithal to continue executing after our work is done. Our processes are proven and have been refined over years of successful installation in a wide spectrum of industries. We'll help you determine not only what to do, but how to do it as well.		  


OPPORTUNITY ASSESSMENT BUSINESS PLANNING MARKETING MIX

MARKET RESEARCH PERFORMANCE MANAGEMENT CUSTOMER SATISFACTION

OPPORTUNITY ASSESSMENT

Companies are faced with an overwhelming number of options when considering enhancements to their supply chain. The risks can be substantial, the costs can be high.

The Opportunity Assessment Model depicted below, has been shown to be a useful tool to identify and evaluate alternative logistics and supply chain solutions. Strategic Solutions uses this approach to assist clients in understanding and documenting the current supply chain processes as well as preparing a foundation for improvement. The deliverable is a road map to supply chain excellence.

This approach identifies key process strengths and weaknesses. It is useful for assisting in the selection of appropriate information technology and for optimizing process throughput.

Let us assist you in evaluating your logistics and supply chain options.

BUSINESS PLANNING

Our clients tell us that their most important business opportunity is planning. But in the press of day-to-day business planning is often neglected. It is hard work and without a practical guide the planning process often results in plans that are less useful than they could be.

Strategic Solutions has found the following model to be useful in describing a practical planning process.

The process diagrammed below delivers a workable plan that gives practical guidance to the enterprise.

Strategic Solutions has successfully developed and implemented business planning processes for clients using this model.

We will work with you, each step of the way, to help you create a plan and install critical monitoring, review and adjustment processes for your business that are useful, flexible and enduring.

MARKETING MIX

The Profit Impact of Market Share (PIMS) research performed in the late 1970's has proven that for differentiated products a direct relationship exists between marketing proficiency and Return on Investment as demonstrated in the diagram below. Strategic Solutions has considerable experience using this model to provide clients with practical processes to increase market share and profitability. Let us help you create and deploy effective marketing programs.

MARKET RESEARCH

Information is essential to success in any business. Getting reliable information can be time consuming and difficult. Knowing what kind of information is useful and how to get it is the first step. Knowing how to use it once you have it is the key. The diagram alongside describes the kinds of research used by Strategic Solutions to provide our clients with actionable results. We have the knowledge and experience in conducting market and customer research to help you find practical answers to your critical business problems.

PERFORMANCE MANAGEMENT

Managing performance is one of the most difficult tasks our clients face. Too often training is unsuccessfully applied as a "cure-all" when other structural problems are the root cause. The diagram below illustrates the diagnostics and remedies for various types of impediments to performance. Strategic Solutions has successfully developed and implemented performance management processes for clients using this model. We can help you do the diagnostics and develop the remedies to solve your performance problems.

CUSTOMER SATISFACTION

Customer Satisfaction is essential to the ultimate success of any enterprise. While most companies recognize this they often do not take full advantage of the opportunities from listening to "the voice of the customer." The diagram below illustrates a process for measuring and managing customer satisfaction. Strategic Solutions has successfully developed and implemented customer satisfaction processes for clients using this model. We can help you do the research, collect the data, perform the analyses, create the reports and re-design the processes that will improve both customer satisfaction and bottom line performance.